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Handy info

We aim to make shopping on Letterfest.com as easy as possible. Here are a few details that might be handy for you.

Shopping is easy - just browse through our ranges and add chosen items to checkout. A summary of what you’re buying will appear in the shopping cart at the top of the page. You are able to customise many of the products we make. Depending on what the customisation options available you will be able to add text and date information or upload a photo for us to work from.

When you’ve finished shopping, proceed to checkout where you will be asked to confirm shipping details.
You can also let us know any other instructions here, or gift messages if you are sending direct to the recipient.

You can pay online with your credit card through PAYPAL (you do not need a Paypal account to do this).

PAYMENT
We only accept payments through Paypal, but you do NOT need a Paypal account to do this.

SHIPPING
Dispatch times are marked on each product, but as a guide:
Engraved stone and pebbles are dispatched within 10 days
Bespoke illustrations (of houses, wedding venues, pets etc) are dispatched within 7 days
Art prints and home decor are dispatched within 5 days

UK FLAT RATE SHIPPING
Your package will be posted first class - so should arrive the 2-3 days after dispatch This service cannot be tracked or guaranteed.

INTERNATIONAL SHIPPING
Your package will be posted using Royal Mail Air Sure which can be tracked.
Shipping to Europe takes approximately 5-7 days.
Shipping to the US takes approximately 7-10 days.
Rest of world eg: Canada, Australia, New Zealand, Singapore etc takes approximately 10-14 days.
*If you are ordering an item for a special occassion, please leave plenty of time as the timings above are only approximate and parcels can take longer especially at busy times such as Christmas.

EXPRESS DELIVERY
For orders within the UK only, you can upgrade your postage to Guaranteed Next day delivery. If you have a deadline, let us know at checkout and we'll aim to produce your order to arrive in time.
This service is not available on any engraved stone or pebbles.

PEBBLES
Please note this is a natural product, so pebbles will vary in size, colour, shape and texture. We think this is part of their charm as each one is unique, but please be aware that the photograph is an example only and your stone will be different. Shapes can be irregular and there are sometimes marks and fissures that occur naturally in the stone. I’ve sourced the stones from a quarry in the UK that specializes in landscaping and water features. As we engrave each pebble individually, the size of the text or image sometimes varies according to the size of pebble. Occasionally, when pebbles knock together, they leave small white marks on the surface - this is superficial and can be removed with a damp cloth.

We hope this has been a help - please contact us if you have any questions and we'll be more than happy to help.